Frequently Asked Questions (FAQ)

 

Welcome to the Fill Cart Help Center. We've compiled answers to our most common customer questions to help you shop smart and solve issues fast.

 

🛒 Ordering & Account

 

QuestionAnswer

Do I need an account to place an order?

No, you can check out as a guest. However, we recommend creating a Fill Cart account to easily track your orders, view your purchase history, save your addresses, and receive exclusive offers.

 

How do I track my order?

 

Once your order has shipped, you will receive a separate Shipping Confirmation email containing your tracking number and a link to the carrier's website. You can also find this information by logging into your account and viewing your Order History.

 

Can I cancel or change my order?

 

We process orders very quickly! If you need to cancel or modify your order (e.g., change size/color/address), please contact Customer Service immediately at [Customer Service Email/Phone Number]. If the order has already been processed by the warehouse, we will be unable to make changes or cancel it.

 

I received the wrong item or a damaged item. What should I do?

 

We apologize for the error! Please contact our Customer Service team within [X] days of delivery. Provide your order number, a brief description of the issue, and include clear photos of the item and the packaging. We will resolve this quickly by arranging a return and sending a replacement or issuing a refund.

 

How do I reset my password?

 

Click on the "Log In" icon and then select "Forgot Password." Enter the email address associated with your account, and we will send you a link to securely reset your password.

 

💳 Payment & Security

 

QuestionAnswer

 

What payment methods do you accept?

 

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept PayPal and [Mention any other accepted methods like Apple Pay, Google Pay, Afterpay/Klarna, etc.].

Do you offer financing or "Buy Now, Pay Later" options?Yes, we partner with [e.g., Klarna, Afterpay, Sezzle] to allow you to split your purchase into interest-free payments. You will see this option available at checkout.

 

Is my payment information secure?

 

Absolutely. Fill Cart uses SSL encryption technology to protect your personal and payment details. We do not store your credit card information on our servers; payments are processed securely through our trusted payment gateways.

 

Why was my credit card declined?

The most common reasons are an incorrect billing address (must match the address on file with your bank) or an expiration date/CVV mismatch. Please verify your information and try again. If the issue persists, contact your bank or try an alternative payment method.

 

Do you sell gift cards?

Yes! Fill Cart digital gift cards are available for purchase [Link to Gift Card Page] and are delivered instantly via email.

 

📦 Shipping & Delivery

 

QuestionAnswer

 

What are your shipping options and costs?

 

We offer several options: Standard Shipping ([X-Y] Business Days), Express Shipping ([A-B] Business Days). Shipping costs are calculated at checkout based on your delivery address, the size/weight of your order, and the chosen speed.

 

Do you offer free shipping?

 

Yes! We offer Free Standard Shipping on all orders over $[Minimum Order Amount].

Where does Fill Cart ship to?We currently ship to all addresses within [Your Primary Country/Region, e.g., the contiguous United States, Canada, etc.]. We currently do not offer international shipping outside of this region.

 

How long will it take to receive my order?

 

Processing generally takes 1-2 business days, plus the shipping time of the method you selected. You will receive an estimated delivery window when you check out and a final tracking link upon shipment.

 

What should I do if my package is missing?

 

If your tracking shows 'Delivered' but you have not received it, please: 1. Check around your delivery location (porch, mailbox, neighbors). 2. Wait 48 hours, as carriers sometimes prematurely mark packages as delivered. 3. If it still hasn't arrived, contact our Customer Service team, and we will assist you in filing a claim with the carrier.

 

🔄 Returns & Exchanges

 

QuestionAnswer

What is your return policy?

 

Fill Cart offers hassle-free returns. You can return most items in new, unused condition within 30 days of delivery for a full refund. Some exclusions (like final sale, personalized items, or perishable goods) may apply and are noted on the product page.

 

How do I start a return?

​

You can initiate a return directly through our [Link to Returns Portal] by entering your order number and email. Follow the prompts to receive a prepaid shipping label.

 

Are returns free?

 

We offer a prepaid return label, but a flat fee of $[Return Fee Amount] will be deducted from your refund to cover return shipping and restocking, unless the item was damaged or incorrect.

 

How long does a refund take?

 

Once your return is received and inspected by our warehouse (typically 3-5 business days after delivery), your refund will be processed to your original payment method. It may take an additional 5-10 business days for the credit to post to your bank or credit card statement.

 

Do you offer exchanges?

 

For the fastest service, we recommend placing a new order for the item you want and returning your original purchase for a refund. This ensures the item you want does not go out of stock.

 

💬 Can't Find Your Answer?

 

Our customer support team is ready to help!

• Email Us: [Mglacier0904@fillcart.ca] (Expect a response within 24 hours)

• Call Us: [1-800-987-63] (Available Any-Time)

• Live Chat: Click the chat icon in the corner of your screen (Currently Under Maintenance)